Common questions
Frequently asked questions
We know you may have questions. We’ve answered the most common ones below — just find your topic in our FAQs. If you don’t see what you’re looking for, feel free to get in touch with us
Shop & Visit Questions
What are your opening hours?
We're open Wednesday to Sunday, 10am until we sell out. We recommend visiting earlier in the day for the fullest selection, especially on weekends when demand is highest.
Do I need to book a table?
No reservations needed for our café seating. We operate on a first-come, first-served basis with limited seating available for enjoying your treats with our specialty coffee.
What payment methods do you accept?
We accept cash, all major credit and debit cards, contactless payments including Apple Pay and Google Pay, and mobile banking apps.
Do you offer gift vouchers?
Gift vouchers are available for purchase in-store and can be used for any of our services including daily pastries, custom cakes, or catering services.
Is parking available?
Street parking is available on The Crescent and surrounding streets. We recommend checking local parking restrictions and time limits.
Menu & Dietary Questions
Do you cater for dietary requirements?
We offer Plant based milk alternatives for our coffees and teas. While certain items like our macarons are made without gluten, we cannot guarantee they are completely gluten-free due to potential cross-contamination. Currently, we do not offer dedicated gluten-free or vegan options, as our kitchen contains allergens that make it difficult to ensure these products are safe for those with severe dietary restrictions. Heres a link to our allergen table.
Where can I find allergen information?
Comprehensive allergen details are available on our dedicated allergens table, in-store displays, and we're happy to discuss specific requirements during your visit.
Do you use artificial ingredients?
We prioritise natural ingredients and traditional French techniques. Where artificial elements are used, they meet the highest food safety standards and are clearly identified.
Do you make everything fresh daily?
Absolutely. All pastries are handcrafted fresh each day using authentic French techniques. Nothing is brought in, you experience true artisan patisserie.
Custom Cake Questions
How far in advance should I order?
Simple custom cakes require 5-7 days notice, complex designs need 10-14 days. During peak seasons (Christmas, Easter, wedding season), book 2-3 weeks ahead.
What's the minimum size for custom cakes?
Our custom cakes start from 6-inch rounds serving 4-6 people. We create everything from intimate celebrations to large event centrepieces serving 50+ guests.
Can you match specific colour schemes?
Yes, we can work with your colour palette using natural and food-safe colourings. We'll discuss achievable options during your consultation whilst maintaining our quality standards.
What's included in the custom cake price?
Pricing includes design consultation, all ingredients, handcrafted creation, basic decoration, and collection from our shop. Delivery, special packaging, or complex decorative elements may incur additional charges.